The whiteboard schedule
One person allocates jobs from memory, and nobody else can do it when they are on holiday.
✦ Field service
Field service software for engineers, assets and contracts
Scheduling, offline job sheets, parts, certificates and contract management - built around your service model rather than a generic ticketing product.
✦ Where it hurts
Symptoms we hear on the first call
Paperwork chases the invoice
Job sheets arrive days later, so billing lags and disputes are impossible to settle.
No asset history
The engineer arrives with no idea what happened last time or what parts were fitted.
PPM missed
Planned maintenance visits are tracked in a calendar and quietly slip out of contract.
Certificates by hand
Compliance documents typed up in the office from a photo of a form.
Van stock unknown
Parts fitted are recorded eventually, so stock figures are always wrong.
✦ Modules
What we build for service businesses
- Scheduling and dispatch with skills, territories, SLAs and drag-and-drop reallocation
- Engineer app that works fully offline: job details, history, photos, parts, signature
- Asset registers with full service history, warranty and site information
- Certificates and compliance documents generated on completion and emailed before the engineer leaves
- Parts and van stock, consumed against jobs and replenished automatically
- PPM contract management with visit generation, coverage and profitability per contract
- Customer portal for logging calls, tracking status and retrieving documents
- Invoicing handover into your accounting system the same day the job completes
✦ The economics
Where the money actually is
Two numbers move in field service: jobs completed per engineer per day, and days from job completion to invoice. Everything worth building affects one of them.
Scheduling that reflects real travel time adds a job a week per engineer. Certificates and job sheets completed on site remove the office bottleneck between finishing work and being paid for it.
✦ Questions we get asked
Field service software questions
Why not buy a field service product?
For straightforward reactive work, buy one. Bespoke pays off when your contracts, certification or asset model are unusual, or when the product's per-engineer licence cost has outgrown the build.
Does the engineer app work offline?
Fully. Job data is held on the device, work is recorded without signal including photos and signatures, and everything syncs when a connection is available.
Can it produce our compliance certificates?
Yes - your templates, populated from the job data, generated as PDFs and issued automatically with a copy on the asset record.
Will it integrate with our accounts system?
Yes. Completed jobs create invoices in Xero, Sage or Dynamics without anybody re-keying them.
Tell us what isn't working. We'll tell you what we'd build.
Thirty minutes. Bring the process, the systems it touches and the deadline. You'll leave with an approach and an honest answer on whether custom software is the right call.
No pitch deck · We map your process · You own the software